Customer Support Supervisor
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About The Position
The position involves supervising, directing, and evaluating the performance of assigned staff, addressing staff concerns, and managing work schedules. The role requires building a strong team that embraces change and innovative thinking to deliver exceptional customer service. Responsibilities include planning and monitoring expenditures, leading complex work, ensuring high-quality customer service, and managing escalated customer inquiries. The position also involves maintaining knowledge of various customer systems, developing strategies aligned with organizational values, and managing customer accounts and financial assistance programs. The role requires adherence to safety program requirements and participation in networking with relevant organizations.
