Customer Support Supervisor
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About The Position
Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Family, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Family. The position plans, directs and coordinates the operations of the refrigeration service administrative support team. It ensures effective collaborative and positive interactions between the team and both internal and external customers. This position includes evaluation of team performance and service effectiveness, while proactively identifying trends and areas for improvement, while partnering with the Regional Refrigeration Operations Manager to discuss these trends and develop actionable strategies for operational enhancement.
