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The CUSTOMER SUPPORT SUPERVISOR position at the Florida Department of Transportation involves supervising, coordinating, and performing routine and non-routine work duties of the Guest Services and the Headquarters (HQ) mailroom. Responsibilities include organizing daily work activities, ensuring mail is picked up and delivered accurately, maintaining work standards, supervising staff, and managing the HQ Motor Pool fleet vehicles. The role also requires assisting visitors, answering calls, and performing emergency tasks as needed.