Customer Support Specialist

Abc Legal Services • Oklahoma City, OK

393d • $29,120 - $33,280 • Remote

About The Position

The Partner Experience Specialist at ABC Legal Services plays a crucial role in supporting process servers by addressing inquiries, resolving issues, and managing work distribution. This position ensures that process servers are in good standing and that work is efficiently dispatched, contributing to the overall success of the legal document filing service.

Requirements

• Customer service or IT experience strongly preferred
• High school diploma or GED required
• Familiarity with Legal Process as a plus
• Excellent written and verbal communication skills
• Experience and proficiency with Microsoft Office (Word, Excel)

Responsibilities

• Answer inquiries and resolve issues from process servers
• Oversee distribution and dispatch of cases to process servers
• Work in Skye (in-house application) to ensure orders are being dispatched and fulfilled
• Monitor process server status to ensure they are in good standing and able to accept and complete work
• Obtain status of orders via phone calls, fax, court docket that have been dispatched with Sheriff
• Collaborate with team members to find broken processes or inefficiencies in daily tasks
• Resolve issues on task board in Skye

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Competitive salary package
• 401(k) retirement plan with 5% matching
• Orca Card / Transit Stipend
• 10 paid holidays per year
• Referral program
• Work from home flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 251-500 employees