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The Customer Support Specialist position is a full-time, non-exempt role that requires on-site work for 40 hours a week, primarily during Monday to Friday from 8:00 AM to 8:00 PM. The work schedule may be adjusted by the company to meet business needs. The specialist will support branch operations by learning critical functions of consumer finance and demonstrating proficiency by meeting established KPI targets and goals. Responsibilities include answering inquiries from potential and current customers, providing solutions, and maintaining high levels of customer satisfaction.