Customer Support Specialist
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About The Position
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position reports to the Sales Support Manager. In this role, you will have the opportunity to provide customer support, including technical support, order, and payment-related assistance to achieve target levels of service quality, operational efficiency, and customer satisfaction. Each day, you will implement customer support strategy to increase operational excellence and customer satisfaction in the sales process. You will also showcase your expertise by supporting achievement of established targets by overseeing progress and implementing improvement actions as needed. The work model for the role is: Onsite. You will be mainly accountable for: Proactively communicating with customers and internal functions to guarantee customer satisfaction by providing all relevant information; processing customer orders in a timely manner to drive customer satisfaction and support on-time delivery. Reviewing and working with customers to ensure that the incoterms are correct, and orders are processed accurately, per the quoted terms; recommending appropriate solutions for customer requests, and coordinating with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place. Establishing, building, and maintaining long-term internal and external customer relationships to increase customer satisfaction; utilizing ABB's tools and processes, including order entry (Spine / SAP), invoicing system (SAP), and SOM. Owning the order management cycle from receipt of order through commission and post-delivery customer support, ensuring specifications and commercial contractual requirements are fully met; providing appropriate solutions for customer requests, and coordinating with related teams to ensure the complete handling of the requests (e.g. order changes, order completion, expediting, credit management, tracking and communication, blocks and suspensions, etc.) to ensure on-time delivery. Our team dynamics: You will join a dynamic, talented, high-performing team, where you will be able to thrive.
