Customer Support Specialist

Nokia Global Career Site

119d

About The Position

As a Customer Care Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to customers deploying Nokia’s Fixed Networks Access products. You will be responsible for providing world class post-sales technical leadership to our client base. Working directly with customers, you will be the subject matter expert on the Nokia Fixed Networks products and solutions and will establish and maintain strong relationships throughout the customer’s lifecycle. This role requires a balance of product knowledge, remote diagnostic experience, excellent judgment, a strong desire to “solve” the problem, and an ability to continually learn.

Requirements

• Strong product knowledge of Nokia Fixed Networks products.
• Experience in remote diagnostics.
• Excellent judgment and problem-solving skills.
• Ability to continually learn and adapt.

Nice To Haves

• High motivation and responsibility.
• Strong engineering background.
• Aptitude for understanding how things work.

Responsibilities

• Serve as a trusted technical interface to customers deploying Nokia’s Fixed Networks Access products.
• Provide world class post-sales technical leadership to the client base.
• Act as the subject matter expert on Nokia Fixed Networks products and solutions.
• Establish and maintain strong relationships throughout the customer’s lifecycle.

What This Job Offers

• Number of Employees: 5,001-10,000 employees