Customer Support Specialist

Cars for Sale • Sioux Falls, SD

118d

About The Position

The Customer Support Department is a team designed to support the needs of our customers via the Toll-Free Line (TFL), email, account monitoring, and maintenance while cooperating with the other CFS Departments to ensure accounts are properly maintained. Will also support the account management needs of Carsforsale.com and our customer base with regular outbound call campaigns.

Requirements

• Customer Service experience
• Intermediate computer skills
• Strong phone etiquette
• Effective listening skills
• Excellent verbal and written communication skills
• Ability to prioritize workloads

Responsibilities

• Handle both inbound and outbound calls from customers to problem solve and troubleshoot unique situations on their account and devices
• Assist the customer in training of account tools and features
• Service internal and external customers through our Internal Task System, this includes both email and phone communications
• Documenting all activity in our Internal Tasking System

Benefits

• Free coffee, tea, juice, or soda
• Access to a snack bar
• Lakeside lunch on the patio
• Outdoor kitchen for grilling
• Virtual golf simulators
• Games like pool, shuffleboard, or foosball

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed
• Number of Employees: 101-250 employees