Customer Support Specialist

Elwood Staffing • Marysville, OH

403d • $43,680 - $43,680

About The Position

The Customer Support Specialist plays a crucial role in ensuring customer satisfaction by addressing inquiries and resolving issues related to logistics services. This position involves direct communication with customers through various channels and requires a strong focus on problem-solving and maintaining accurate records of interactions.

Requirements

• Proven experience in a customer service role, preferably in the logistics or transportation industry.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Applicant may be subject to a background check.
• Pre-employment drug screen (Excluding THC) is required as a condition of employment.

Nice To Haves

• Experience in the logistics or transportation industry is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate and helpful information regarding logistics services, including tracking, shipping rates, and delivery schedules.
• Troubleshoot customer issues and concerns, escalating complex cases to the appropriate department when necessary.
• Process orders, track shipments, and provide updates to customers.
• Maintain accurate records of customer interactions and transactions.

Benefits

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED