Customer Support Specialist (Seattle)

RentSpree • Seattle, WA

19h • Onsite

About The Position

RentSpree is seeking a high-energy Customer Support & IT Operations Specialist to join our team. In this role, you will be the "boots on the ground" in our Seattle office, providing world-class assistance to agents, landlords, and renters while taking ownership of internal IT success. We are looking for a candidate who thrives in a fast-paced environment, excels at phone-based support, and possesses the technical aptitude to manage new hire equipment and onboarding logistics.

Requirements

• Experience: 2+ years of experience in Tier 2 customer support, with a heavy emphasis on phone-based support.
• IT Aptitude: Proven ability to manage hardware and software onboarding (setting up laptops, installing required software, and managing user permissions).
• Local Presence: Must be able to work 100% in-person at our Seattle office.
• Technical Literacy: Expert-level familiarity with PC and Mac operating systems, mobile devices, and office hardware.
• Communication: Exceptional written and verbal communication skills; ability to remain professional in high-pressure situations.
• Adaptability: Ability to multitask, set priorities, and manage time independently in a dynamic startup environment.
• Availability: Standard M-F business hours, with weekend availability when needed.

Nice To Haves

• Education: Bachelor’s degree.
• Tooling: Experience with CRM systems (HubSpot, Salesforce, or Zendesk) and Jira for project management.
• Growth Mindset: Familiarity with OKRs and experience contributing to growth-oriented initiatives.
• QA Experience: Experience in product testing and providing feedback on software releases.

Responsibilities

• Tier 1&2 Support: Provide expert assistance to users via phone, troubleshoot complex system-related issues, and deliver proactive solutions to ensure a smooth rental journey.
• IT Onboarding & Support: Prioritize and lead the IT setup for new hires, including hardware provisioning (Mac/PC), account configuration, and troubleshooting office tech to ensure every team member is ready for Day 1.
• Strategic Projects: Work on projects aligned with OKRs (Objectives and Key Results), focusing on scaling support processes and internal technical efficiency.
• Quality & Feedback: Participate in quality testing and offer consistent feedback to product teams to improve the user experience.
• Process Optimization: Drive cross-team initiatives to improve support workflows, utilizing data-driven problem-solving and deep technical expertise in the RentSpree platform.

Benefits

• Compensation: $31.25 per hour
• Rotating paid holidays
• Team-First Culture: Join a group of talented, supportive teammates who inspire each other to do their best work and celebrate every win
• Learning & Development: Ongoing support for your growth through resources, coaching, and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level