Customer Support Specialist

Hype Tier-posted 4 months ago
$60,000 - $65,000/Yr
Full-time • Entry Level
Grand Rapids, MI
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We are seeking a proactive and detail-oriented Customer Support Specialist to join our growing team in Grand Rapids, MI. The ideal candidate will serve as a key liaison between our clients and internal teams, ensuring timely and effective resolutions to customer inquiries and issues. You will play a critical role in maintaining our reputation for excellence in service and client satisfaction.

  • Respond promptly to customer inquiries via phone, email, or chat.
  • Identify and resolve product or service issues efficiently.
  • Maintain accurate records of interactions and transactions.
  • Collaborate with cross-functional teams to escalate and follow up on complex issues.
  • Monitor customer feedback and report trends to management.
  • Contribute to the development and refinement of support processes and documentation.
  • Maintain a high level of professionalism and empathy in all customer interactions.
  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Minimum of 1–2 years of experience in customer service or a related field.
  • Strong verbal and written communication skills.
  • Problem-solving mindset with the ability to multitask.
  • Excellent time management and organizational skills.
  • Ability to work independently and in a team environment.
  • Familiarity with CRM systems and support tools is a plus.
  • Competitive salary ($60,000 – $65,000/year)
  • Opportunities for professional growth and internal advancement
  • Comprehensive training and onboarding
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Supportive and collaborative work culture
  • Skill development programs and workshops
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