Customer Support Specialist

Jobgether

6d

About The Position

This role is responsible for providing first-tier technical support to customers, delivering prompt, effective, and professional assistance across a variety of software applications. The position requires strong analytical and troubleshooting skills, a proactive customer-first mindset, and the ability to communicate complex technical concepts clearly to non-technical users. You will work in a fast-paced, collaborative environment, managing multiple priorities while ensuring high customer satisfaction. The ideal candidate is tech-savvy, detail-oriented, and thrives in problem-solving scenarios. This role offers the opportunity to grow professionally, contribute to a customer-centric culture, and have a direct impact on user success and engagement.

Requirements

• Bachelor’s degree or equivalent technical training and professional experience
• 2–3 years of recent experience in technical customer support or related roles
• Familiarity with web technologies, browsers, and web applications
• Strong analytical and troubleshooting skills with attention to detail
• Excellent verbal and written communication skills in English
• Ability to manage time and priorities effectively in a fast-paced environment
• Self-directed and able to learn independently with strong task management skills

Nice To Haves

• Experience with contact center ticketing or service systems is a plus

Responsibilities

• Serve as the initial point of contact for customer inquiries, providing prompt and professional support
• Troubleshoot, investigate, and resolve technical issues across software applications
• Document and track customer interactions and issue resolution in support systems
• Translate technical concepts into clear explanations for non-technical users
• Collaborate with internal teams to escalate and resolve complex issues efficiently
• Contribute to process improvements and knowledge base content to enhance customer support
• Manage multiple priorities while maintaining a positive and proactive customer experience

Benefits

• Competitive compensation package
• Comprehensive health benefits including medical, dental, and vision coverage
• 401(k) plan with employer match
• Healthcare and dependent-care flexible spending accounts
• Company-provided short-term and long-term disability insurance
• Supportive company culture focused on employee growth and recognition
• Opportunities for professional development and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees