Customer Support Specialist - Austin

Agora • Austin, TX

5d • Onsite

About The Position

We’re growing our Customer Support team and are looking for a Customer Support Specialist who is passionate about helping customers succeed. In this role, you’ll be a key point of contact for our clients, providing thoughtful, solution-oriented support and helping shape an outstanding customer experience.

Requirements

• 1–2 years of experience in a customer support role, ideally within a SaaS environment
• Bachelor’s degree in Finance, Real Estate, Business Administration, or a related field (preferred but not required)
• Strong problem-solving skills with the ability to clearly explain technical concepts to a non-technical audience
• Experience with support tools such as Zendesk, Intercom, or similar platforms (a plus)
• Ability to manage multiple priorities and stay organized in a fast-paced, customer-focused environment
• A positive, empathetic, and collaborative approach to working with customers and teammates
• Availability to work from our Austin office at least three days per week

Responsibilities

• Deliver high-quality support to customers via email, chat, phone, and Zoom
• Troubleshoot product-related questions and guide customers toward effective, timely solutions
• Partner closely with internal teams to improve workflows, resolve issues, and elevate the overall customer experience
• Identify recurring themes in customer feedback and contribute ideas for product and process improvements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level