Customer Support Specialist
Hype Tier•Atlanta, GA
136d•$60,000 - $67,000
About The Position
Hype Tier is seeking a dedicated and detail-oriented Customer Support Specialist to join our growing Atlanta team. As the first point of contact for our clients, you will play a key role in providing exceptional support, solving issues, and ensuring a seamless customer experience. This role is perfect for individuals who thrive in fast-paced environments and are passionate about problem-solving and communication.
Requirements
- High school diploma or equivalent; Bachelor’s degree preferred
- 1+ year of experience in customer service or support roles
- Strong verbal and written communication skills
- Ability to multitask and manage time efficiently
- Proficiency with CRM tools and Microsoft Office Suite
- Problem-solving mindset with attention to detail
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat
- Troubleshoot product or service issues and offer effective solutions
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams to escalate and resolve complex problems
- Follow up on customer feedback to ensure satisfaction and retention
- Contribute to knowledge base documentation and continuous improvement processes
Benefits
- Competitive salary ($60,000 - $67,000 per year)
- Opportunities for professional growth and internal advancement
- Comprehensive training and onboarding
- Supportive team environment and leadership
- Health, dental, and vision insurance
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
