Customer Support Specialist (Part Time)
About The Position
At PicnicHealth, we help patients own their own medical records and contribute to medical research anonymously and securely, which requires a lot of ongoing contact with our patients. We’re looking for customer-oriented go-getter team members who are comfortable being constantly on the phone to help with patient support. You’ll be responsible for helping patients by phone, responding to questions, reminding them of upcoming surveys, and requesting additional information. This is a great opportunity for someone interested in digital health, startups, and customer support to get a feel for how things work at a fast growing digital health company.
Requirements
- You’re great on the phone. You easily connect with different types of people and maintain a level-headed approach even in challenging interactions.
- You’re highly organized, able to multi-task, set priorities, and follow up in a timely, efficient manner.
- You love working in a fast-paced, rapidly changing work environment, and pick up new protocols quickly
- You’re proficient with GSuite and VOIP phones
- You’re always thinking about how to make things work better and faster
- You have good judgment and can exercise discretion, especially in dealing with confidential information.
- You’re a great team member - constructive, great at building relationships, and share our passion for making the world better for our patients.
Nice To Haves
- 2 years + of working with medical records or in a patient-facing healthcare role
Responsibilities
- Represent PicnicHealth to patients with the highest levels of professionalism and care.
- Reach out to patients by phone to remind them to take surveys, collect information, follow up on open questions, solicit feedback, or achieve any of a number of other goals.
- Provide patients with answers that are quick, accurate, error-free, and easy to understand.
- Exercise good judgment and follow internal protocols for protecting patient privacy and confidentiality.
- Track throughput and backlog and communicate metrics to the operations team.
- Troubleshoot any issues that come up and develop workarounds until longer term solutions can be implemented.
- Work with the operations team on refining patient support operations and our product team on improving tools and systems. Sharing your insights on how the workflow can be improved is a critical part of your role!
Benefits
- Competitive pay at $20 / hour
- Highly flexible work hours that fit with your schedule
- Be part of a fast-growing start-up and learn how it operates
- Get mentorship and support, including monthly AMAs with our Head of Patient Operations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
