Join Our Team as a Customer Support Specialist in Janesville WI at GEA!

GEA • Janesville, WI

2d

About The Position

GEA is seeking a dedicated and motivated Customer Support Specialist to join our team and manage incoming customer requests for our state-of-the-art equipment. As a customer support professional with a passion for excellence, you will thrive in our fast-paced environment, where your organizational skills and attention to detail will shine. At GEA, you'll be part of a team that values your contributions and provides the tools you need to succeed. You'll have the opportunity to work in a dynamic environment where your skills will directly impact the satisfaction of our industrial customers. Plus, with working hours from 8:30 AM to 5:00 PM, you'll enjoy a work-life balance that fits your lifestyle. If you're ready to take the next step in your career and make a difference, apply today! We’re looking forward to welcoming someone who is passionate, organized, and ready to contribute to our success.

Requirements

• 3-5 years of experience in a customer support role, preferably in a business-to-business setting with a focus on order processing and inside sales.
• A keen eye for detail and the ability to correctly interpret customer requests.
• Proficiency in SAP, CRM, MS Office, and a willingness to learn new software.
• The ability to stay on task in an open office environment, managing multiple priorities with ease.
• A self-motivated, organized individual who can work independently and as part of a team.

Nice To Haves

• Experience working with OEM factories and industrial suppliers is a plus.

Responsibilities

• Be the first point of contact for customers, responding to inquiries with speed and professionalism via email, phone, and customer portals.
• Efficiently create and communicate offers, process orders, and manage returns/warranties using our CRM/ERP system (SAP).
• Work closely with our parts warehouse and GEA factories to ensure timely deliveries, including expediting urgent orders.
• Keep our customers informed about any changes to their orders, ensuring they’re always in the loop.
• Collaborate seamlessly with other departments—purchasing, logistics, accounting, and sales—to ensure a smooth customer experience.
• Balance multiple tasks, prioritizing effectively within the team to meet customer needs.

Benefits

• competitive pay
• great benefits
• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance
• Health Savings and Spending Accounts
• Tuition Reimbursement
• 401k with excellent employer match
• Wellness Incentive Program
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees