Customer Support Specialist: 2nd Shift

Parts Town • Fort Wayne, IN

3d • $36,235 - $48,483 • Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! The Customer Support Specialist ( i nternally known a s the Support Squad ) will work closely assisting our Part Experts with many i ssues that may arise. They will be the team member behind the curtain who serves our customers’ sales, service and support needs when purchasing parts. If you demonstrate strong organizational skills, coupled with a collaborative spirit to ensure effective communication and cooperation across the segments you support , we want to talk to you !

Requirements

• You’re an all-star communicator and are proficient in English (both written and verbal)
• You are a team play er that can also tackle projects independently
• You enjoy interac ting with team members and leaders across the business
• You're able to multi-task but don't miss a beat when it comes to details!
• You a problem-solving detective and love analyzing data !
• You exemplify the Parts Town core values: Safety, Integrity, Passion, Courage, Innovation, and Community!
• You show independent discretion and can make decisions in a time sensitive environment with minimal direction
• You thrive on prioritizing and can quickly adapt to satisfy business needs
• You're available to work M-F from 12:00 PM - 9:00 PM (EST) with flexibility as needed
• You have a quality, high speed internet connection at home.

Responsibilities

• Cover several order web portals
• Create and u pdate survey and escalation cases for our web portals
• Sort the c ustomer s ervice e mail q ueue
• Manage the Customer Support team email inbox to merg e accounts, creat e import lists, creat e UPS labels, updat e account information, register users , etc;
• Sort, update, and combine our new account list (s)
• Collaborate with other business units by sorting and sharing their reports
• Assist with the UPS Exceptions Report
• Manage customer portals
• Create and email warranty credits to the customer
• Deliver exceptional customer service through emails to our internal and external customers

Benefits

• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees