Copy of Customer Support Specialist

Get Covered

1d

About The Position

The ideal candidate will be the point-person on all communications regarding support inquiries, whether through phone, email or chat. You will assist with providing customers knowledge about the registration process as well as any relevant product data.

Requirements

• Previous service experience in a customer service environment preferred
• Excellent verbal and written communication skills along with attention to detail
• Basic computer skills and proficiency with Microsoft Office Suite or Google Workspace is required
• Have excellent time management skills
• Have excellent problem solving skills

Nice To Haves

• Prior experience within the Insurance industry is a plus but not required

Responsibilities

• Give clear answers along to agents via phone, email, or chat
• Follow up on any pending support tickets
• Escalate any technical issues to Get Covered’s team
• Manage any cancellation and dispute requests
• Assist customers with policy changes
• Review new policy purchases for within our audit program
• Keep detailed records of support tasks that need done and tasks that have been completed
• Assist with the claims process
• Perform other work-related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees