Customer Support Specialist

Trinity Health

10d

About The Position

Customer Support Specialist

Employment Type: Part time Shift: Rotating Shift Description: No Supervision: The job does not require the provision of guidance or supervision to others. There is no formal responsibility for directing others. Moderate: Work requires moderate responsibility for material resources. Examples of resources could include operating budgets for a work unit or department, specialized equipment, costly or unusual materials or supplies, large amounts of cash or other material assets. The employee has a moderate amount of control over these resources. The cost of errors might result in moderate damage, waste or financial loss. The difficulty, variety and depth of problems associated with these material resources is moderately complex. Purpose: Report To: Supervisory Responsibility: Materials Responsibility: Key Relationships POSITION SPECIFICATIONS Co-workers/Health System Employees, General Public/Visitors/Volunteers, Physicians/Medical Office Staff, Students/Interns/Residents/Outside Instructors, Vendors/Clients, Third Party Payors/Insurance Companies Education: High school graduation or equivalent Experience: More than 2 years experience required. InterpersonalSkills: Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate amount of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters. Working Condition: There is limited exposure to moderately adverse and undesirable environmental conditions. There are some health and safety risks. Position may require safety equipment and precautions. The amount of time the employee may experience these moderate conditions is limited to 10% or less of their work day. Possible Exposure to Blood Borne Pathogens: None Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

• High school graduation or equivalent
• More than 2 years experience required.
• Interaction is with a variety of people inside or outside the organization.
• Communications are of moderate difficulty and sensitivity.
• Contact with others may involve detailed & lengthy dialogues & exchanges of information.
• Requires a moderate amount of interpersonal skills.
• Interactions involve dealing with moderately complicated problem situations or stressful encounters.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees