Customer Support Specialist

eBay • Runnemede, NJ

32d • Onsite

About The Position

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Customer Support Specialist Runnemede, NJ | Full-Time | On-Site Goldin, an eBay-owned company, is the leading collectibles marketplace platform, serving millions of customers worldwide. Our mission is to be the most trusted destination for collectors of trading cards, memorabilia, comics, video games, and more. To accomplish this, we put collectors first and hire the very best talent to join our team. Goldin would not be what it is today without our incredible employees — from consignment directors to customer support and everyone in between. We take great pride in hiring and developing top talent who add to our culture and believe in our mission and vision. This is an exciting opportunity to work in a growing market — and have a lot of fun doing it. We are currently seeking a Customer Support Specialist to join our team. Flexibility is required as our operating hours are expected to evolve based on business needs. The Customer Support team is integral in creating positive customer experiences and building trust. Team members collaborate cross-functionally, move quickly, and play a critical role in ensuring a seamless experience for our collectors. This role reports to our Customer Service Specialist and is based in our Runnemede, NJ office, Monday through Friday, 9:00am – 5:30pm. Weekend schedules vary based on business needs.

Requirements

• 3–5 years of Customer Service experience.
• High School diploma required; Business Degree preferred.
• Goal-driven and able to work under pressure.
• Excellent problem-solving and critical thinking skills.
• Collaborative mindset and ability to work cross-functionally.
• Outstanding written and verbal communication skills, including active listening.
• Service-oriented with a proven track record of resolving customer concerns.
• Strong computer skills and ability to learn new software quickly.
• Mandatory: Ability to work well with other teams, think critically, and operate an Apple Mac.

Nice To Haves

• Preferred experience with tools/software: Genesys Office Google Sheets Microsoft Office (Excel proficiency strongly preferred) Jotform
• Collectibles knowledge and prior customer support experience strongly encouraged.
• Collectible enthusiasts welcome!

Responsibilities

• Respond promptly to customer queries and complaints to find solutions and defuse tension.
• Ensure appropriate actions are taken to resolve customers’ problems and concerns, escalating as needed.
• Maintain customer accounts and accurate records of customer interactions, including inquiries, complaints, or comments.
• Use knowledge of products, services, or assigned expertise to answer inquiries or escalate to the appropriate team.
• Meet or exceed program metrics (quality, NPS, attendance, phone KPIs).
• Follow up with customers regularly to ensure satisfaction.
• Respond to customer inquiries within established SLAs.
• Proactively identify areas of opportunity to improve service.
• Deliver WOW, white-glove service to every customer.
• Handle calls, chats, and tickets in a support center environment.
• Collaborate with other teams to resolve customer issues effectively.
• Perform other related duties as assigned (scope may change with business needs).

Benefits

• Health Insurance: Eligible for Medical, Dental, and Vision coverage.
• 401(k) Plan: Supporting your long-term financial goals.
• Paid Vacation: Full-time employees receive paid time off.
• Fun & Engaging Environment: Team celebrations, holiday events, and team-building activities.
• Growth Opportunity: Join a dynamic company experiencing hyper-growth in an exciting industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED