Customer Support Specialist

Arkansas Trailer • Little Rock, AR

3d • Remote

About The Position

Arkansas Trailer is looking for a professional, solutions-focused Customer Support Specialist to assist customers with questions about orders, products, shipping status, documentation, and general support needs. This role requires strong communication skills, patience, and the ability to handle multiple conversations (phone/email/chat) while keeping accurate notes in our systems.

Requirements

• High school diploma or GED required
• 1+ year experience in customer service/support, call center, or order support preferred
• Strong written and verbal communication (clear, calm, professional)
• Comfortable using CRMs/ticketing systems, email, and spreadsheets
• Strong problem-solving skills and ability to handle multiple tasks

Responsibilities

• Respond to customer inquiries via phone, email, and/or chat in a timely, professional manner
• Provide order status updates, shipping/tracking support, and basic product information
• Create and update customer cases/tickets and document all interactions accurately
• Coordinate with internal departments (sales, billing, operations) to resolve customer issues
• Assist with returns, warranty questions, or issue escalation following company procedures
• Maintain accurate customer records and follow internal data/privacy guidelines
• Identify recurring issues and suggest improvements to processes and customer experience

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Paid holidays
• Paid training and onboarding

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED