Steadily-posted about 1 month ago
Full-time • Entry Level
Onsite • Overland Park, KS
101-250 employees
Insurance Carriers and Related Activities

Steadily is hiring a Customer Support Specialist to join our growing Client Experience team in the Kansas City metro area. In this role, you'll provide fast, accurate support to our landlords, lenders, and independent agents while helping us deliver world-class insurance service. We're looking for a detail-oriented professional with strong communication skills who thrives in a fast-paced, customer-facing role. This is a full-time, in-office position based in Overland Park, KS.

  • Respond to high volumes of calls and emails from insureds, lenders, and agents
  • Handle policy servicing requests, including billing inquiries, document requests, and policy changes
  • Process transactions across multiple carrier systems and maintain accurate records in Salesforce
  • Manage clerical and administrative tasks related to policy servicing
  • 1+ years in a customer-facing role with excellent communication skills
  • Quick to learn new tools and systems; comfortable navigating multiple platforms
  • Ability to troubleshoot issues independently until fully resolved
  • Thrives under pressure and can manage a large workload
  • Background in insurance, financial services, or related industries
  • Familiarity with Salesforce or similar CRM systems
  • Salary: $65,000 per year (top of market in Kansas City Metro)
  • Equity: Stock options in a fast-growing company
  • Time Off: 3 weeks PTO + 6 federal holidays
  • Insurance: Medical, dental, vision, life, disability, HSA, FSA
  • Retirement: 401(k)
  • Perks: Free snacks, team lunches, collaborative office culture
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