Customer Support Specialist

PTLA Real Estate Group•Ellensburg, WA

9d•Onsite

About The Position

PRIMARY RESPONSIBILITIES: Meets and exceeds weekly revenue/leasing goals Provides excellent customer service to internal and external customers through the facilitation and implementation of company wide customer centric programs and initiatives and is evidenced through above benchmark customer satisfaction scores Presents the community to prospective residents through tours of the community, its amenities, model units and/or other available floorplans Participates in the marketing of the community through outreach marketing to specific markets identified by the Team Leaders, as needed Ensures most current, relevant information about the community is provided to prospective customers through monitoring and updating online and print advertisements and postings daily Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process Actively involved in ensuring first-class property curb appeal including merchandising market ready apartments to optimum visual appeal for prospective customers. Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly Adheres to the letter and spirit of Fair Housing laws. Completes assigned tasks and projects as directed by direct supervisors

Requirements

Polished Presentation
Proven Sales Skills
Problem Solving and Conflict Resolution Skills
Ability to multi-task
Strong Verbal and Written Communication Skills
Team Player
Intermediate Computer Skills / Internet Savvy
High school diploma, GED or equivalent

Responsibilities

Meets and exceeds weekly revenue/leasing goals
Provides excellent customer service to internal and external customers
Presents the community to prospective residents through tours
Participates in the marketing of the community through outreach marketing
Ensures most current, relevant information about the community is provided to prospective customers
Manages life cycle of relationship of all leads through first contact to move-in continuing through to the renewal process
Actively involved in ensuring first-class property curb appeal
Completes market surveys by identifying and contacting direct competitors and shopping competitors regularly
Adheres to the letter and spirit of Fair Housing laws.
Completes assigned tasks and projects as directed by direct supervisors