Customer Support | Travel | Remote

Destination Knot • New York, NY

4d • $20,000 - $65,000 • Remote

About The Position

We're looking for a motivated, detail-oriented Customer Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns.

Requirements

• Strong communication skills and ability to work independently
• Comfortable using online tools, booking portals, and CRM systems
• Tech-savvy with a quiet, professional home workspace
• Passionate about helping others and delivering great service
• Must be 18+ and authorized to work in the United States

Nice To Haves

• Prior experience in customer service or the travel industry is a plus (but not required)

Responsibilities

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and escalate complex matters as needed
• Maintain up-to-date knowledge of supplier systems, policies, and procedures
• Follow up with clients to ensure satisfaction and support post-booking
• Log all communications accurately using internal systems
• Maintain high levels of professionalism and empathy

Benefits

• Full training and ongoing mentorship
• Travel agent certification (if desired)
• Access to travel discounts and perks
• Supportive online community and tools to help you succeed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed