Customer Support Specialist (On-Site)

SPAR • Charlotte, NC

2d • Onsite

About The Position

Customer Support Specialist (On-Site) About SPAR SPAR is a global leader in consumer solutions, proudly partnering with top-tier CPG brands and Fortune 100 retailers across 10 countries. As we continue to grow, we’re expanding our Team with passionate professionals who are ready to make an impact. If you thrive in a fast-paced environment, enjoy solving problems, and are driven by operational excellence—we want to hear from you! Why SPAR? Work Environment: In-office position based in Charlotte, NC- Weekend work required Competitive Pay: We recognize and reward your expertise Career Growth: Ongoing learning and development opportunities Inclusive Culture: Join a collaborative, diverse team committed to innovation and respect POSITION SUMMARY The Customer Support Specialist plays a crucial role in delivering high-volume travel coordination and customer service for SPAR Marketing Force, Inc. This position entails both call center and travel booking duties. Call center tasks include fielding a large volume of inbound calls with representatives from 50+ clients to capture, document and resolve issues. Travel booking tasks include receiving travel requests from 1000+ field-representatives to research and reserve quality hotel, car rental and flight accommodation.

Requirements

• Excellent verbal and written communication.
• Strong customer service background: hospitality or travel experience is a plus.
• Quickly adapt and solve problems proactively.
• 1-3 years in customer service, travel booking, or a similar high-volume setting.
• Proficient in Microsoft Office (Outlook, Excel) and online tools.
• Able to learn and navigate internal software for service tracking and travel management.

Nice To Haves

• The ideal candidate thrives under pressure, is highly organized, and can multitask effectively in a fast-paced environment.
• hospitality or travel experience is a plus.

Responsibilities

• Handle 25+ daily inbound calls with clients to answer questions, provide information, connect callers to appropriate party(s), and provide resolutions.
• Log and track service inquiries, complaints, and travel requests accurately using internal modules and systems.
• Utilize multiple travel platforms to coordinate, book, and confirm 25+ daily flight, hotel, and car rental reservations for internal team members within prescribed budgetary guidelines.
• Provide detailed itineraries and follow-up on pending travel items.
• Independently manage change requests, complaints or escalations when needed.

Benefits

• Competitive Pay: We recognize and reward your expertise
• Career Growth: Ongoing learning and development opportunities
• Inclusive Culture: Join a collaborative, diverse team committed to innovation and respect

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees