Customer Support Specialist

Skedda

4h•Remote

About The Position

Skedda is a leading global workplace management platform, serving over 7,000 customers including Toyota, Siemens, Mercedes-Benz, MIT, and Harvard University. The company is a key player in shaping the future of the modern workplace experience with interactive floor plans, desk and meeting room booking, visitor management, rich utilization analytics, and integrations with Slack, Microsoft 365, and Google Workspace. Each year, Skedda wins awards from G2, Capterra, GetApp, and SoftwareAdvice. AllBooked by Skedda is our business unit focused on businesses monetizing their venues. Our customers include athletic facilities, studios, creative spaces, event venues, community centers, and coworking spaces. We’re experiencing significant growth in our AllBooked segment, making it an exciting time to join the AllBooked team. Role overview Centers around a PhD-level understanding of our product Being curious about customers’ unique space scheduling scenarios Collecting and reporting feedback to assist with product development decisions Collaborating with the broader team on support strategy, product strategy, and customer relationship management

Requirements

Demonstrate outstanding written and verbal communication in English
Have a friendly, engaging, and professional manner
Strong interest in technology/SaaS products
Have experience in customer/client interaction
Motivated to help customers get the most out of our product
Highly organized, with attention to detail

Nice To Haves

Spanish language skills

Responsibilities

Answering questions via email/chat/video/phone from prospective and existing customers about our product
Helping customers find solutions to their unique scheduling scenarios
Providing customers with product demos via video link
Updating internal product collateral (knowledge base, etc.)