Customer Support Specialist

Airgas • Independence, OH

10d • $21

About The Position

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a Customer Support Specialist in Independence, OH! We are looking for you ! The Customer Support Specialist resolves customer account problems by researching, analyzing and communicating with customers and Airgas associates in all areas of the company to obtain the needed information to solve customer account issues. Customer Support Specialists also provide administrative support for the Credit & Collections Department of Airgas North Division, as assigned by the Supervisor.

Requirements

• Education and Experience: Requires a High School Diploma/GED and a minimum of 1 year of prior experience in a high-volume, fast-paced office environment with internal or external customer-facing activities.
• Technical Skills: Proficiency in Google suite and Microsoft Office (Word, Excel), as well as a demonstrated ability to utilize financial applications within SAP.
• Core Competencies: Must exhibit customer-focused behavior, possess effective decision-making skills, and have the ability to analyze data to identify the root cause of problems.
• Communication: Excellent oral and written communication and interpersonal skills are essential, along with a pleasant, knowledgeable demeanor on the phone and the ability to work as a team player.

Nice To Haves

• Prior SAP experience

Responsibilities

• Customer Service and Account Support: Provide prompt and accurate assistance during incoming customer calls, including supplying invoice copies or proofs of delivery, accepting payments, and answering general account questions.
• Dispute Resolution and Root Cause Analysis: Investigate, document, and resolve short paid and full invoice customer disputes utilizing SAP’s Dispute Management module. This includes identifying and implementing permanent fixes for the root cause of recurring customer issues.
• Credit and Adjustment Processing: Manage the accurate and timely data entry for credit memo requests after reviewing and validating them, and process cylinder audit or adjustment requests.
• Administrative Support: Provide administrative support for the Credit & Collections Department of Airgas North Division as assigned by the Supervisor.

Benefits

• We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance, Employee Assistance Program (EAP), pre-tax commuter transportation benefit, parental leave, vacation, sick time, floating holidays, jury duty and funeral/bereavement leave, and paid holidays for all eligible full-time employees. Additionally, we offer our eligible employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for eligible employees’ dependents, and an Airgas Scholarship Program for dependent children. Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED