Customer Support Specialist

Alphabe Insight Inc • Cincinnati, OH

4h • $48,000 - $52,000 • Onsite

About The Position

Elevare Branding is seeking a Customer Support Specialist to join our Cincinnati office. This role is ideal for a professional who is detail-oriented, solution-driven, and committed to delivering a superior client experience.
The Customer Support Specialist will serve as a key point of contact for clients, ensuring inquiries are handled efficiently, concerns are resolved promptly, and communication remains clear and professional at all times.

Requirements

• Strong verbal and written communication skills
• Excellent problem-solving abilities
• High level of professionalism and client-oriented mindset
• Strong organizational and time-management skills
• Ability to work effectively both independently and within a team
• Proficiency in standard office software and customer management systems
• Adaptability in a fast-paced business environment

Responsibilities

• Respond to client inquiries via phone and email in a timely and professional manner
• Resolve customer concerns with accuracy and attention to detail
• Maintain accurate records of client interactions and service requests
• Coordinate internally with relevant departments to ensure smooth resolution of issues
• Provide product and service information to clients as needed
• Identify opportunities to improve customer satisfaction and service processes
• Uphold company standards of professionalism and client care

Benefits

• Competitive salary ($48,000 – $52,000 annually)
• Clear growth opportunities within the organization
• Professional development and skill enhancement programs
• Collaborative and supportive work environment
• Stable, full-time employment
• Performance-based advancement potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed