Customer Support Specialist - Paige Water & Outdoor Solutions

GOGcG

7d•Remote

About The Position

Paige Water & Outdoor Solutions, a GCG Company, is seeking a Sales Support Specialist to support our growing customer base across the precision agriculture, irrigation, landscape lighting, and submersible pump cable markets. This is a mid-level role for a customer support professional who brings prior experience navigating quoting, order management, and cross-functional coordination in a B2B environment. As our Customer Support Specialist, you'll play a critical part in delivering a responsive, accurate, and dependable customer experience by supporting quoting, order entry, and ongoing customer communication. If you thrive in a fast-paced, detail-oriented environment, enjoy serving as a trusted point of contact for customers and internal sales partners, and take pride in keeping the quote-to-order process running smoothly, this role offers the opportunity to make a meaningful impact while continuing to deepen your product and industry expertise. This role offers a remote work arrangement with a strong preference for candidates based in Michigan to support occasional in-person collaboration, training, and relationship-building with the team’s manager.

Requirements

4+ years of customer support or sales support experience in a B2B industrial, manufacturing, or distribution environment
Working knowledge of quote-to-order and order management processes
Ability to independently manage multiple priorities and deadlines in a fast-paced, high-accountability setting
Strong attention to detail and commitment to accuracy
Proficiency with CRM, ERP, and internal communication tools
Working knowledge of Microsoft Office (Outlook, Word, Excel)
Clear, professional communication skills with the confidence to collaborate cross-functionally and engage external partners

Responsibilities

Serve as an internal point of contact for inbound customer and sales team inquiries related to product information, pricing, availability, shipments, and returns
Maintain a consistent cadence of communication with customers, Account Managers, and sales leadership to ensure timely follow-up and issue resolution
Provide regular order status updates and proactively communicate lead times, shipment details, and potential delays
Generate accurate and timely quotes for customer projects, ensuring correct pricing, availability, and lead time information
Follow up on quotes and open opportunities to address outstanding questions and support conversion
Enter customer orders and maintain accurate records in CRM and ERP systems to ensure visibility across sales and procurement teams
Set up new customer accounts in internal systems to support efficient quoting and order processing
Partner with manufacturers and suppliers to resolve pricing, availability, and shipment-related issues
Escalate complex product, pricing, or delivery concerns to appropriate internal stakeholders as needed
Support resolution paths that minimize disruption, support repeat business, and maintain strong customer relationships

Benefits

Competitive base salary
Comprehensive Health Coverage: Multiple medical plan options (CDHP and PPO) to get you the coverage you need
Robust Financial Security: Company-paid life and disability insurance, 401(k) with company match, plus options for supplemental critical illness, accident, and hospital indemnity plans
Generous Time Off: PTO plan with paid holidays, paid parental leave, and paid compassionate care leave to support personal well-being and family needs
Wellness & Support Programs: Employee Assistance Program (EAP), wellness incentives, and telehealth access
Extras That Matter: Dental and vision plans, FSAs/HSAs with company contributions, pet insurance, legal services, and ID theft protection for peace of mind
An employee-centric company that values and truly appreciates our most important asset: You!

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