Customer Support Specialist

1st Seniors•Mishawaka, IN

5d•Onsite

About The Position

Senior1Care is a leading home care agency in Indiana, dedicated to providing exceptional non-medical services for seniors. Founded in 2006, we are committed to enhancing the quality of life for our clients through personalized care and support, guided by our core values of service, integrity, respect, and growth. Summary As a Customer Support Specialist at Senior1Care, you will play a vital role in ensuring that our seniors receive the highest level of service and support. Located in Indiana, this position is essential in fostering relationships with clients and their families while promoting our mission of empowering seniors to maintain their independence. ( CNA license is required )

Requirements

Previous experience in home care, caregiving, or caregiver training strongly preferred.
Active CNA license is required. Senior1Care will sponsor the class for qualified candidates who do not have their CNA
Exceptional communication and interpersonal skills.
Creative thinker with a passion for people and personalized care.
Highly organized with strong time management skills.
Reliable transportation and willingness to travel for field visits.
Ability to work independently and as part of a team.
Ability to analyze client needs and provide appropriate solutions.
CNA: 3 years (Required)
Staff training: 1 year (Required)
Day Shift (Required)
Mishawaka, IN 46545 (Required)
Mishawaka, IN 46545: Relocate before starting work (Preferred)
Willingness to travel: 25% (Required)

Responsibilities

Conduct weekly orientation for newly hired caregivers by reinforcing company values, expectations, and protocols.
Support caregivers during their initial shifts to ensure comfort and confidence in their roles.
Provide hands-on training and coaching in the field on client-specific care tasks, documentation, and safety.
Act as a mentor and resource for new hires to promote long-term success and job satisfaction.
Serve as a liaison between caregivers, clients, and the office team to ensure effective two-way communication.
Provide real-time, in-field support to caregivers and clients through regular visits and check-ins.
Help implement new company programs, trainings, and policy updates in the field.
Collect and report field insights to improve operations and caregiver retention.
Conduct in-home visits to observe caregiver performance, complete VSRs, and update care plans.
Monitor care quality through client feedback and documentation review.
Provide performance input to the Care Coordination team (30-, 60-, 90-day and annual reviews).
Track caregiver development and training effectiveness.
Collaborate with caregivers to implement activities or gestures based on clients' personal interests, family ties, or life history.
Recognize and celebrate caregiver milestones, mission moments, and achievements.
Promote an inclusive, appreciative, and connected team culture.
Create meaningful, personalized experiences that enhance each client’s quality of life.
Collaborate with caregivers to implement activities or gestures based on clients' personal interests, family ties, or life history.
Recognize and celebrate caregiver milestones, mission moments, and achievements.
Promote an inclusive, appreciative, and connected team culture.