OK4WD Customer Support Specialist – Off-Road & Overland Gear

Ok4Wd•Franklin Township, NJ

4d•Onsite

About The Position

OK4WD, one of the leading offroad and overland ecommerce retailers in the nation based in Stewartsville, NJ, is seeking a dedicated Customer Support Specialist to join our ecommerce team and enhance our customer satisfaction as we continue to grow. As an Customer Support Specialist, you'll be the first point of contact for our customers-online, over the phone, and via email. You'll play a key role in providing support, answering questions, and guiding customers through their truck upfitting and off-road needs. While specific vehicle knowledge isn't required, an extroverted candidate with confidence and determination to get customers an answer will be the most successful. This is a role with opportunities to grow here at OK4WD. This role is full time in person at OK4WD in Stewartsville, NJ.

Requirements

Extroverted individual who enjoys interacting with customers
Comfort with a fast-paced environment and multitasking a must
Outstanding verbal, written, and interpersonal skills
Good team worker
Must be detail oriented and responsible
Must have ability to accept constructive feedback

Nice To Haves

Passion and knowledge of the automotive and off-road industries a plus
Experience with BigCommerce a plus
Knowledge of Microsoft Office Suite particularly Excel
Ability to quickly learn new technologies including CRM, POS, and web based systems

Responsibilities

Ensuring high levels of customer satisfaction by providing excellent pre and post-sales support
Processing orders from ecommerce website, phone, and emails
Maintaining working knowledge of products, and order fulfillment policies and procedures
Responding to basic customer queries through phone, email, and online chat
Updating customer records in the company database
Performing other duties as required