CodeHS-posted 3 days ago
Full-time • Entry Level
Onsite • Chicago, IL
51-100 employees

This is an in office position, which would require 5 days a week in the CodeHS Chicago office at 747 N LaSalle in River North. Must be authorized to work in the US. We are a distributed company. CodeHS is looking for a Customer Support Specialist to help support users of the CodeHS site. You will be responsible for interacting with leads and customers via email and chat, and managing support conversations. You will get a chance to work closely with educators and schools to facilitate teaching coding to students all over the world. This is a great role for recent graduates looking to break into edtech and build technical skills. Salary for this position is $56,500 annually.

  • Handle support inquiries from users and customers of CodeHS
  • Respond and manage chat from teachers who use CodeHS
  • Work with teachers and administrators and users of CodeHS
  • Have a deep understanding of the CodeHS product
  • Manage a customer satisfaction score
  • Learn the CodeHS curriculum and develop programming skills
  • Periodically video call with customers
  • Communicate customer needs and pain points to the rest of the CodeHS team
  • Help manage external knowledge base and resources
  • Passionate about improving access to quality education
  • Strong written and verbal communication skills
  • Extremely organized and detail oriented
  • Interest in personally learning more about coding, prior experience a plus
  • Teaching experience or working in the educational system a plus
  • Prior support, edtech, or technical experience a plus
  • You're a great fit for this position if you are passionate about improving education, being a great communicator, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education.
  • This is an in office position, which would require 5 days a week in the CodeHS Chicago office at 747 N LaSalle in River North.
  • Health, dental, vision
  • Equity
  • 401k plan with 4% match
  • Paid Parental leave
  • Strong vacation policy (18 days off + 17 company holidays)
  • Short term and long term disability
  • Lunch provided some days in the Chicago office
  • Cost of monthly CTA ride pass is covered
  • $400 annual professional development stipend
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