Customer Support Specialist
Security First Managers•Ormond Beach, FL
5d•Hybrid
About The Position
Provides an exceptional customer experience to the customers (policyholders, agencies and contractors) of Security First Managers (Company). Supports customers with underwriting, billing, policy, and claim status related inquiries, and responding to other general inquiries. Provides timely and accurate information to customers with the goal of providing first-contact resolution (FCR). Work is performed under close supervision with minimal latitude in the use of initiative and independent judgment.
Requirements
- High school diploma or equivalent
- One (1) year of contact center environment or customer service experience OR an equivalent combination of education, certification, training, and/or experience
- May be required to possess a valid state of Florida drivers license
- Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment
- Must reside in Florida
Nice To Haves
- Prior property & casualty underwriting experience
- One (1) year industry experience
- Bilingual (English / Spanish)
- Opportunity to work remote based on location.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
