Customer Support Specialist

Xylem Water Solutions • Suwanee, GA

316d • $40,300 - $64,500 • Remote

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Customer Support Specialist position provides a variety of order processing and sales related support to both internal and external customers. Expectation is to provide legendary customer service which includes prompt and thorough responses to customer inquiries while maintaining a positive, empathetic, and professional attitude toward customers always. This position is fully remote but may be asked to travel to on-site branch for quarterly meetings, as needed.

Requirements

• Bachelor's degree or 0-2 years of relevant experience.
• Legendary customer service skills; an unwavering passion for taking care of the customer.
• Excellent communication skills (written and verbal).
• Experience with Enterprise Resource Planning (ERP) tool.
• Ability to work independently.
• Strong & respectful collaborative skills and business acumen.
• Ability to work with diverse workforce and customer base in a matrixed organization.
• Technical aptitude.
• Proficient in Microsoft Office.

Nice To Haves

• Experience with Salesforce.com Customer Relationship Management (CRM) and Select Configure Price Quote (SCPQ) tools.
• Experience with supporting standard orders from entry to order delivery and invoicing.
• Continuous improvement, lean practices, value stream mapping and waste elimination experience.

Responsibilities

• Processes orders for products and/or services from sales staff or direct customer contact.
• Responsible for proactive, thorough follow up on order backlog to ensure order details are current.
• Provides timely communications on order status and changes to relevant parties.
• May coordinate and meet with other departments regarding order status, shipping dates, prices, product availability and back orders.
• Maintains virtual customer files with sales contracts and other information.
• Investigates and resolves billing issues related to customer disputes as relayed from A/R collections team.
• Provide price & availability, formal quotations and other pre and post order support functions for standard products and services.
• Perform backup coverage within specific team and across other teams of similar function.
• Comply with all established policies and procedures.
• Participate in new initiatives as requested.
• Assume other duties and responsibilities as required.

Benefits

• Salary range: $40,300.00 - $64,500.00.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree