Customer Support Specialist

Rtvision

410d • $45,000 - $45,000 • Remote

About The Position

As a Customer Operations & Support Specialist at RTVision, Inc., you will play a crucial role in providing exceptional customer service by addressing and resolving customer concerns and technical issues related to software applications and services. This entry-level position involves collaborating with the Customer Support Team to ensure client satisfaction and effective communication of technical information.

Requirements

• 1 year of experience in customer service or a business-related field
• Associate's degree or equivalent experience
• Excellent verbal and written communication skills
• Strong interest in technology
• Ability to prioritize and handle multiple outstanding tasks
• Positive, friendly, and professional attitude
• Enthusiastic approach to problem-solving
• Self-starter with great organizational skills

Responsibilities

• Respond to customer support tickets
• Write and update user documentation
• Troubleshoot software issues
• Provide instructions to customers with questions
• Assist with new software implementations
• Complete manual software testing
• Prioritize support cases and inform customers of ticket status, progress, and timelines
• Provide detailed reports to the development team to assist in the resolution of any bugs found in the software
• Work to meet Service Level Agreement metrics, following tasks through to completion
• Relay technical information to clients
• Maintain and create articles for our knowledge base to clearly communicate issues, steps to resolve, and tips for customers and internal teams
• Assist in creating documentation to cover support topics, enhancements, and version upgrade notices
• Assist with software setup for new customer implementations working closely with other implementation team members

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree