Customer Support Specialist

Carsforsale.Com • Sioux Falls, SD

116d

About The Position

The Customer Service Department is a team designed to support the needs of our customer base. The primary duties include assisting our customers via taking inbound calls, email, account monitoring, while cooperating with other departments to ensure accounts are properly maintained. This position will also support our customer base with regular outbound calling campaigns.

Requirements

• Customer Service experience
• Intermediate computer skills
• Strong phone etiquette
• Effective listening skills
• Excellent verbal and written communication skills
• Ability to prioritize workloads

Responsibilities

• Handle both inbound and outbound calls from customers to problem solve and troubleshoot unique situations on their account and devices
• Assist the customer in training of account tools and features
• Service internal and external customers through our Internal Task System, this includes both email and phone communications
• Documenting all activity in our Internal Tasking System

Benefits

• Free coffee, tea, juice, or soda
• Access to snack bar
• Lakeside lunch on patio
• Outdoor kitchen for grilling
• Virtual golf simulators
• Games like pool, shuffleboard, or foosball

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED