Customer Support Specialist - US Remote

Experian • Van Buren, AR

408d • Remote

About The Position

The Customer Support Specialist role at Experian involves providing exceptional customer service and technical support to assist customers with credit-related inquiries and services. This position is remote and requires effective communication skills to interpret and respond to customer requests, ensuring they understand credit bureau processes and receive the necessary assistance. The role is crucial in helping consumers improve their creditworthiness and navigate their financial journeys.

Requirements

• High School Diploma or GED.
• At least one year of customer service experience.
• Comfortable using a computer to perform operations.
• Ability to pass a criminal background check, employment verification, education verification, credit check, and a drug screen.
• Must be a US resident living within 45-60 minutes of Van Buren, AR.

Responsibilities

• Take inbound calls to assist with credit-related memberships, services, and product offerings.
• Advocate for solutions that will help consumers improve their creditworthiness.
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.

Benefits

• $1,500 performance bonus after completing 90 and 180 days of employment.
• Core benefits including full medical, dental, vision, and matching 401K.
• Flexible time off including volunteer time off, vacation, sick leave, and 12 paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees