Customer Support Specialist Team Supervisor
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About The Position
At Materion, everyone is included, respected and offered opportunity to grow. Join us! Under the direction of the Director of Customer Support & Account Management, the Customer Support Specialist Team Supervisor is responsible for leading a team of high performing Customer Support Specialists. The Supervisor oversees and improves the daily functions and processes of the Customer Support Department. The Supervisor ensures the department provides a superior customer experience to our customers. In addition, the Customer Support Specialist Team Supervisor monitors all Customer Service order management functions including, but not limited to; order entry, issues with products, service inquiries, returns and, credits.
