Customer Support Specialist Seasonal Roles: 1st or 2nd Shift

HC Brands • Jacksonville, FL

126d

About The Position

DO YOU WANT TO MAKE EXTRA MONEY FOR THE HOLIDAY AND WORK IN A FUN ENVIRONMENT? We love to work hard, have fun, and help our customers capture meaningful moments in their lives! Here are the details for our seasonal positions: Work in our Jacksonville, FL office. 1st or 2nd shift is available, either part-time or full-time. Positions available until December 19, 2025 (and we are always looking for stars to bring on as regular full-time after the season is over). SEASONAL BONUSES ARE AVAILABLE OVER A 6-WEEK PERIOD FROM Nov 10 - Dec 19: Full-Time 1st shift: $75/week, total of $450; Full-Time 2nd shift: $85/week, total of $510; Full-Time 3rd shift: $100/week, total of $600; Part-Time seasonals receive 50% of Full-Time bonus; To qualify for each week's bonus, seasonal can’t miss any time during that week; Bonuses are paid bi-weekly. Minimum work requirement/week to receive weekly bonus: FT - 30 hrs, PT - 15 hrs. HC Brands specializes in customizing and selling thousands of products that help our customers make connections. We are a fast, profitable, growing ecommerce company that markets ourselves through a wide range of ecommerce channels and marketplaces. We take pride in offering products that are unique and that help each of our customers develop meaningful connections in their personal and professional lives. Our customer service team works hard to provide exceptional customer service. They assist to make sure customer orders are correct, help customers complete orders, as well as pass on customer feedback to the rest of the business. That's where you come in. 🙌 You must be able to think quickly, often solving problems as they arise. You will need to collaborate with your team and Fulfillment to resolve order management issues timely. You will be expected to be well organized and have a creative mindset that helps problem-solve and develop unique solutions to issues.

Requirements

• Love supporting people genuinely.
• Be good at learning new things, in depth, fast.
• Have above-average computer literacy.
• Knowledge and experience manipulating artwork files in programs like Corel.
• Be incredibly organized.
• Have great written and verbal communication skills.

Nice To Haves

• Experience in customer service roles.
• Familiarity with ecommerce platforms.

Responsibilities

• Respond to customer questions via chat and phone.
• Perform efficient and accurate entry of customized orders into the production software system.
• Maintain a thorough knowledge of our products, services, and systems used to service our customers.
• Recognize and resolve order issues.
• Manipulate artwork files to ensure customer's order is ready to go to production.
• Ensure that customers receive their orders on time and shipment targets are met.
• Act as a strong leader and role model for phone representatives and order management specialist.
• Remain flexible to perform other job-related duties and responsibilities as may be assigned.

Benefits

• Seasonal bonuses based on hours worked.
• Supportive company culture.
• Opportunity for regular full-time employment after the season.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees