Customer Support Specialist - Rogers
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About The Position
The Customer Support Specialist at Generations Bank serves as the first point of contact for customers, handling all incoming phone calls and emails with professionalism and promptness. This role is crucial in ensuring that customers receive the assistance they need regarding the bank's products and services. The specialist is expected to engage with customers to understand their issues and provide appropriate solutions within the scope of their authority. They must be well-versed in the bank's offerings and any special campaigns to accurately relay information to customers. The position also involves maintaining confidentiality and protecting customer information at all times, both on and off bank premises. In addition to direct customer interactions, the Customer Support Specialist is responsible for maintaining the Customer Support Department's database, entering customer and call information, and managing various clerical duties. This includes preparing correspondence, completing routine reports, and assisting with departmental tasks as needed. The specialist will also be required to complete annual training courses and may participate in additional training sessions related to product knowledge and customer service. The role emphasizes the importance of teamwork and communication, as the specialist will often need to forward information to branch staff to ensure customer service requests are fulfilled accurately. The position requires a commitment to the bank's core values, including accountability, relationship-building, communication, and stewardship, which guide the specialist's interactions with both customers and colleagues. Overall, the Customer Support Specialist plays a vital role in fostering a positive banking experience and upholding the bank's reputation in the community.
