Customer Support Specialist- Remote

U.n.f.i • North Providence, RI

281d • Onsite

About The Position

A Customer Support Specialist position focuses on retaining and servicing the largest and most strategic accounts with maintaining data accuracy among business software. The Customer Support Specialist represents the client within cross-functional teams. This position is responsible ensuring data accuracy and customer satisfaction within the account portfolio related to item maintenance, promotional, new item process, and pricing execution. What does it mean to be part of our Customer Experience team? Being in customer experience involves understanding and managing the interactions between UNFI and our customers throughout the entire journey. Whether it's small or large retail grocery stores, our team ensures they're getting the best possible service and support so we can deliver better together. Our customer experience team strives to make our customers stronger and help transform the future of food.

Requirements

• Associate degree in Business Management or a related field or equivalent experience.
• 3-5 years customer related experience and account management experience is required.
• Proficiency in Microsoft Office Suite.
• SharePoint and ASAP skills preferred.
• Good judgment is required for this position as there may be times when direct supervision may not be immediately available.

Responsibilities

• Responsible for reviewing data for integrity and accuracy, prior to the hand-off for any system inputs.
• Act as the primary audit point for Planned Demand quantities, allocations, and special event data.
• Courteously and promptly resolve customer questions and problems or properly refer them to appropriate personnel.
• Execute the administration of customer required systems, to include pricing, promotions, and general item maintenance.
• Maintain customer specific national and regional custom discount files within UNFI and Customer based systems.
• Execute and coordinate with internal departments on promotion and new item process for assigned accounts.
• Review and coordinate with Account Managers on new store opening accounts within the UNFI business systems to ensure proper attributes and price structure is activated on each account.

Benefits

• Medical
• Dental
• Vision
• Competitive 401k
• Flexible PTO or Competitive PTO plan
• Mentorship program/developmental opportunities
• Other benefits applicable to specific role

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Associate degree