Customer Support Specialist - Remote AR

Experian • Van Buren, AR

2d • Remote

About The Position

Are you passionate about helping people navigate their financial journey? Experian is looking for a Customer Care Specialist II – CSID to join our team and support consumers with their subscription memberships and related services. You'll be a knowledgeable voice that helps customers resolve discrepancies, understand their credit-related products, and feel confident in their financial decisions. This is a remote role with a location requirement of 60 minutes or less from Van Buren, AR. You will report to the Customer Care Manager for this role. You will have different schedule opportunities, some of which will include working overnight shifts.

Requirements

• You have at least 6 months' experience working in a contact center or customer service related position
• You have a high school diploma or GED
• You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed by using this link: https://speedtest.net/
• You have a designated work space and ability to be on camera
• You have very good computer skills and are proficient in customer service software, CRM systems, and basic computer skills.
• You have to pass our Employee Background Screen which will include a criminal background check, previous employment, and education verification, credit check and a drug screen
• You will work 8 hours shift anywhere between 7 am - 9 pm, some overnight shifts available
• You will work any day of the week including Saturday and Sunday
• You must be available during the first 5 weeks of training for Monday-Friday 8 am -5 pm

Responsibilities

• Demonstrate experience interpreting and responding to customer requests through, understanding the customer's needs, and identifying actions to help achieve their objective quickly
• Use systems to capture consumer data and actions; accuracy and compliance are an absolute must
• Help consumers understand credit bureau processes and educate them in appropriate steps to request corrections
• Provide information about credit-related memberships, services, and product offerings; advocate for solutions that will help callers improve their creditworthiness

Benefits

• Competitive pay and annual performance-based bonus eligible
• 401K with a 4% company match with immediate vesting.
• Comprehensive health, dental, and vision plans.
• 5 sick days each calendar year.
• 12 paid company holidays and 2 paid volunteer days.
• Wellness programs, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED