Customer Support Specialist - Industrial

Heatcon Composite Systems • Seattle, WA

133d

About The Position

Effectively collaborate with the sales team to provide customers with accurate price quotations, troubleshooting, web sales, excellent customer service, and technical application assistance to expand the profitability of the customer account base and product sales. Additionally, assist with technical product content support and development for the product catalog, product manuals, and other marketing collateral. Provide price quotations for Heatcon, Inc. Provide excellent customer service and perform order entry for Heatcon, Inc.

Requirements

• A.S. or other technical training and a minimum of three years of sales or customer service experience in manufacturing or industrial distribution environment.
• Technical competence in electrical applications highly desired.
• Proficient with a personal computer, word processing programs, and spreadsheets.
• Ability to read professional reports, scientific and technical journals, and legal documents.
• Ability to effectively communicate information to other employees, management, and customers.
• Strong customer service and persuasive sales skills.
• Ability to apply concepts of arithmetic, algebra, and geometry to calculate figures and amounts.
• Ability to solve practical problems and deal with a variety of concrete variables.

Responsibilities

• Negotiate lowest prices and highest product quality, order parts, and maintain a positive relationship with outside vendors.
• Manage the return process: obtain and review product warranty information, provide customer with return authorization correspondence, inspect product upon return, process and track product returns to vendors, and work with accounting to issue debit memos for returned product.
• Provide customers with timely and accurate price quotations; research and contact suppliers, review and follow-up on customer quotes, and enter quotes won as customer orders.
• Support web sales efforts including online quoting.
• Write and edit content and images for technical marketing such as advertisements, flyers, website, and product catalog.
• Develop professional working relationships with customer contacts and sales representatives.
• Proactively communicate with customers and vendors; provide efficient assistance to telephone inquiries and timely responses to customer e-mails.
• Perform accurate order entry for Heatcon, Inc.
• Develop and maintain professional knowledge of Company products, services, marketing collateral, and catalogs.
• Interface and cooperate with other departments to attain a high level of customer satisfaction.
• Inform management of results through verbal and written updates and territory analyses.
• Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications.
• Identify concepts, processes, products, and services that can be implemented to add value to the business relationship.
• Interface as first point of contact for customer complaints and assist with resolution.
• Receive, screen, and route phone calls in a professional manner.
• Provide support to other sales personnel on all pre-sale and post-sale activities.
• Understand and comply with the sales system and maintenance of the contact database.
• Assist in establishing and maintaining excellent customer service and consistent Company image.
• Maintain expected productivity and quality standards.

What This Job Offers

• Industry: Chemical Manufacturing
• Education Level: Associate degree