Customer Support Specialist I

Teamworks

4d

About The Position

Teamworks customers — coaches, athletic trainers, compliance officers, and the student-athletes they support — depend on our products to run their operations. When something goes wrong or a question comes up, our Support team is who they turn to. As a Customer Support Specialist I, you'll own the front-line customer experience across our core product suite: Hub, Compliance + Recruiting, Camps, Inventory Management, and Academics. This is a high-volume, high-impact role where sharp problem-solving, clear communication, and genuine care for customers make all the difference. You'll join a tight-knit, collaborative team and be set up for real growth — both within Support and across the broader business.

Requirements

• Must be located in the Mountain or Pacific time zone — required for 24/7 support coverage
• Proven ability to manage a high volume of varied, time-sensitive tasks with accuracy and urgency
• Demonstrated strong written and verbal communication skills with a customer-first approach
• Proven track record of solving problems independently and seeing them through to completion
• Must be available for weekend shift rotation
• Availability during our peak "Return to Play" season (July 13 – September 11) is strongly preferred

Nice To Haves

• Experience in collegiate athletics, sports operations, or compliance — you'll understand our customers' world immediately
• Familiarity with CRM tools such as Salesforce or Zendesk
• Experience with or exposure to Teamworks products (Hub, Compliance + Recruiting, Academics, Camps, Inventory Management)
• Background as a student-athlete or in a high-accountability, team-oriented environment

Responsibilities

• Own a daily queue of support cases, triaging and resolving issues based on severity and customer impact
• Troubleshoot complex customer problems, seeing every issue to full resolution
• Execute technical requests including account configuration, data uploads, form conversions, and ticket submissions
• Deliver clear, timely, and empathetic communication that keeps customers informed and confident
• Contribute to team KPIs by consistently meeting reply time, resolution time, and CSAT targets
• Surface patterns and recurring issues to internal teams to drive product and process improvements
• Participate in chat and triage shifts and weekend rotation to support 24/7 coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees