Customer Support Specialist I

EagleView

11d•$17•Remote

About The Position

Eagleview is hiring a quality-focused Customer Support Specialist I to join our supportive and fun team. The Customer Support Specialist I will answer questions over email, live webchat, and on the phone about general account information, billing, and order statuses. Specialists are empowered to resolve almost any of our customers’ concerns with a focus on first-call resolution. We focus on training from the beginning and give our workforce members the tools they need to succeed long-term. Eagleview is a dynamic, growing company with tremendous opportunities for motivated employees. Join our Customer Support team and learn about our business from the ground up. The sky is the limit!

Requirements

Must be at least 18 years of age
High School Diploma or equivalent (GED)
Able to work in a fast-paced environment and easily pivot with changing business needs
Proficient with Microsoft Office Suite (Excel, Outlook, Word)
Must be computer savvy and able to navigate multiple applications simultaneously
Able to work under pressure and remain flexible to changing schedules and demands
Strong verbal and interpersonal communication skills
Must be detail-oriented, organized, and able to multi-task
Capable of managing challenging customers and building rapport
Able to de-escalate issues efficiently and appropriately
Possess strong problem-solving and analytical skills
Able to collaborate with and contribute to a team environment
Must be able to work independently with minimal supervision
Weekend Availability on Sat & Sun a MUST
USB headset
Smartphone

Nice To Haves

Minimum of 1 year of Customer Service experience
Familiarity with CRM software; Salesforce
Previous experience in a remote role
Previous experience in a call center environment
(2) 24" monitors
External Keyboard
External Mouse
Wired ethernet connection

Responsibilities

Answer inbound calls, emails, and chats from potential customers and existing clients
Quickly assess customer issues to provide accurate support
Explore and understand customers’ needs and exceed their expectations
Complete all required trainings and stay informed about company news, department processes, and procedures
Maintains a high standard of professionalism with our customers
Can adhere to department performance goals and production standards
Able to work independently while knowing how/when to handle or escalate critical customer issues
Maintain individual performance relative to traceable metrics and quality standards in relation to department goals and objectives
Able to execute Tier One responsibilities such as order entry, basic account management, and post-delivery support tasks with coaching