Customer Support Spec I - 3rd shift
About The Position
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material, and data science. Our solutions help improve patients’ lives while enabling healthcare professionals to perform at their best, because people and their wellbeing are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create combines the latest technology with compassion and empathy. At Solventum, we never stop solving for you. Role Summary As a Customer Support Specialist I, you will be part of the Inbound team and serve as a key point of contact for individuals such as patients, family members, physicians, skilled nursing facilities, and other healthcare professionals. You will handle incoming calls related to orders, service, and product information in a timely and professional manner, while following established department procedures and guidelines. The Impact You’ll Make in this Role As a Customer Support Specialist I, you will have the opportunity to collaborate with a diverse team while supporting customers with essential healthcare needs. You will make an impact by: Handling inbound calls from patients, physicians, and facility staff with inquiries and requests regarding NPWT (Negative Pressure Wound Therapy). Applying critical thinking to assess the caller’s request, identify needs, and determine the appropriate next steps. Recommending and delivering customer-focused solutions based on established guidelines, training, and subject-matter knowledge. Supporting additional workstreams within the organization by providing accurate information or routing inquiries to the appropriate team. Demonstrating flexibility and willingness to work overtime as business needs require.
Requirements
- High School Diploma/GED (or higher) and two (2) or more years of relevant experience.
- Proficiency in English (verbal and written).
- Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
- Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B status).
Nice To Haves
- Strong customer service mindset, including empathy, professionalism, politeness, and active listening.
- Flexible and adaptable approach to changing schedules, workflows, processes, and priorities in a fast-paced environment.
- Ability to work within a 24/7 operation (schedule flexibility may be required).
Responsibilities
- Handling inbound calls from patients, physicians, and facility staff with inquiries and requests regarding NPWT (Negative Pressure Wound Therapy).
- Applying critical thinking to assess the caller’s request, identify needs, and determine the appropriate next steps.
- Recommending and delivering customer-focused solutions based on established guidelines, training, and subject-matter knowledge.
- Supporting additional workstreams within the organization by providing accurate information or routing inquiries to the appropriate team.
- Demonstrating flexibility and willingness to work overtime as business needs require.
Benefits
- Solventum offers a range of programs to help you live your best life, both physically and financially.
- To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies comparable in size and scope.
- Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
