Customer Support Specialist (Hybrid Work Schedule)

Parts Town • Addison, IL

117d • $36,235 - $48,482

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Today!

Requirements

• You're an all-star communicator and are proficient in English (both written and verbal)
• You have a quality, high speed internet connection at home
• You are a team player but can tackle projects independently too
• You enjoy interacting with team members and leaders across the business
• You're able to multi-task but don't miss a beat when it comes to details
• You are a problem-solving detective and love analyzing data
• You have strong personal integrity, and have dedicated work ethics
• You show independent discretion and make decisions in a time sensitive environment with minimal direction
• You thrive on prioritizing and have the versatility to quickly change directions
• You're available to work M-F from 8:00 AM - 5:00 PM (CST) with flexibility as needed

Nice To Haves

• Bilingual in English & Spanish

Responsibilities

• Respond and process RMA requests via Salesforce and returns email while adhering to the Parts Town return policy and promoting the use of online returns for future customer return requests
• Corresponding with customers via email, phone, or fax regarding RMA number, RMA Credit status and RMA credit memos
• Processing UPS reroutes
• Creating and closing ROSD issues
• Processing bulk returns
• Assisting with warranty and defective cases
• Processing credits
• Learn and comprehend the defective part process to address customer questions
• Deliver exceptional customer service through emails to our internal and external customers

Benefits

• Quarterly profit-sharing bonus
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it
• Health insurance
• 401k/401k match
• Employee assistance programs
• Paid time off
• Paid sick time off
• Paid holidays
• Paid parental leave
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Durable Goods