ES- Customer Support Specialist- Haz Waste

Republic Services

8d•$18 - $26•Remote

About The Position

The Customer Support Specialist will be responsible for providing exceptional customer service and waste support to clients, ensuring their satisfaction with our waste treatment and disposal services. This position will also be the point of contact for Sales, Operations, and Customer Support Management and will coordinate office services such as data entry, clerical work, records control, creating forms, and preparing reports.

Requirements

Knowledge of Resource Conservation and Recovery Act (RCRA) Laws and Regulations as it relates to waste characterization principles and practices including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations.
Knowledge of basic accounting processes
Ability to identify trends and data patterns
Ability to work within a team environment and handle multiple assignments simultaneously
Proficient with Microsoft Office, DocuSign, and PDF writer.
Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations and to respond effectively to sensitive inquiries
Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
2-4 years experience in a customer-facing role addressing customer needs, preferably within the waste disposal, chemistry or related field.
High School diploma or GED.

Responsibilities

Delivers outstanding service to both internal and external clients via phone, email, or in person, ensuring timely and precise assistance.
Facilitates communication channels to address customer queries effectively.
Assesses new waste profiles for completeness, inputs data into the company system, and manages supporting documentation.
Respond to customer inquiries, process orders, prepare correspondence, troubleshoot issues, and fulfill customer needs in a timely and professional manner.
Prepares shipping documents, including manifests, using correct DOT hazardous material descriptions for shipments.
Serve as the initial point of contact for Sales, Operations, and Customer Support Management.
Investigate billing discrepancies, process adjustments, and manage invoicing and collections.
Provides quotes and schedules and organizes trucking for efficient waste transportation logistics.
Evaluate treat groups assigned to approved profiles and select pricing sheets based on TSDF location, customer type, and regional market to accurately price waste for disposal.