Medical Billing Customer Support 2nd SHIFT REMOTE

Rotech Healthcare Inc•Murray, KY

55d•$16•Remote

About The Position

We are seeking a dedicated Customer Support Specialist CPAP Centralized Care Team - REMOTE to join our Rotech team. In this position you will provide support to the customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers. Pay starting at $16.25 for the 2nd Shift plus a Quarterly Bonus opportunity 2nd Shift Mon - Fri 11:30am - 8pm CST 100% REMOTE Work from Home day one of employment

Requirements

High school diploma or GED equivalent required
One to three years of related prior work experience in a team-oriented environment
Experience in medical field and administrative record management
Strong customer service background
Effectively communicate in English; both oral and written
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of communications in English (verbal, non-verbal, written, listening and visual)
Knowledge of medical billing practices and of billing reimbursement
Maintain confidentiality and practice discretion and caution when handling sensitive information
Medical terminology
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving skills
Sense of urgency and responsiveness to physicians, location employees and patients
Work independently and as part of a team
Lifting of 10lbs.
Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk
Requires close vision to small print on computer and or paperwork; extensive hours working on the computer
Email transmission and communication
Internet navigation and research
Microsoft applications; Word and Excel
Office equipment; fax machine, copier, printer, phone and computer / tablet
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Responsibilities

Brings ideas for process or efficiency improvements to supervisor
Builds relationships with locations, field management, patients and referral sources
Collects co-pays and deductible amounts
Conducts insurance verification and eligibility for services/products
Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns
Develops and maintains a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
Maintains accuracy and quality control throughout patient contact and data entry
Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and eIntake, printing tickets, assembling charts and processing paperwork
Obtains authorization and qualification documentation
Prepares complete and accurate files for Billing Department
Processes new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction
Processes work orders to field locations and coordinates timely fulfillment of products and services ordered
Provides product/service information and education by answering questions, offering assistance
Provides thorough review and Quality Assurance for medical necessity and documentation requirements of payors and regulatory bodies
Works extensively with eIntake proprietary system
Performs other duties as assigned

Benefits

Generous paid time Off and paid holidays
Overtime pay for non-exempt hourly positions based on business needs
Commission for Account Executives
Fixed and variable rate car reimbursement for Area Managers and Account Executives
Employee discount program
Employee recognition program
Bonus and incentive opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
EAP
401k, HSA and FSA/Dependent Care FSA
Medical, Prescription, Dental and Vision
Life Insurance, Disability, Accidental death, Identity protection and Legal services
Meru Health Mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings solutions programs
HEPB and TB vaccinations