Customer Support Specialist (Contract)

RentSpree

106d • $31

About The Position

This is a full-time, contract position with the opportunity to evolve into a permanent position. The contract will be for a minimum of six months. RentSpree is currently seeking a Customer Support Specialist to join our team and deliver world-class customer support. In this role, you will provide vital assistance and guidance to agents, landlords, and renters, ensuring their rental journey is smooth and successful. We are seeking a candidate with strong communication skills, particularly in phone support, who thrives in a fast-paced, dynamic environment while driving growth through OKRs and project-based initiatives.

Requirements

• 2+ years of experience in tier 2 customer support (emphasis in phone support)
• Excellent written and verbal communication skills
• Experience triaging issues with users and providing solutions; Remain professional in high-pressure situations
• Familiar with PC and Mac operating systems and mobile devices
• Ability to set priorities, problem-solve, multitask, and work independently
• M-F business hours, weekend availability when needed

Nice To Haves

• Bachelor’s degree
• Experience using CRM systems (HubSpot, Salesforce, or Zendesk) to track support tickets and user interactions
• Familiarity with OKRs and experience contributing to growth-oriented projects or initiatives
• Experience in product testing and providing feedback on software updates & releases
• Knowledge of Jira for project management
• Fluency in Spanish

Responsibilities

• Provide Tier 2 support to users via phone by troubleshooting and resolving complex system-related issues, guiding users through challenges with proactive solutions, and exceptional customer service
• Work on projects aligned with OKRs (Objectives and Key Results), focusing on continuous improvement and growth initiatives for both the company and your role
• Participate in quality testing scenarios, consistently offering feedback to improve the user experience
• Lead efforts to improve support processes, providing insights and recommendations to the team while maintaining exceptional communication with customers and stakeholders
• Apply data-driven problem-solving and deep technical expertise in RentSpree’s platform to troubleshoot independently, optimize system functionality, and drive cross-team initiatives aligned with business objectives

Benefits

• Compensation: $31.25 per hour
• Rotating paid holidays
• Team-First Culture: Join a group of talented, supportive teammates who inspire each other to do their best work and celebrate every win
• Learning & Development: Ongoing support for your growth through resources, coaching, and career development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees